“Design Thinking is a collection of techniques and mindsets that enable people to identify underlying needs through empathy, to harness and develop their ability to generate ideas, and to actively seek feedback. By flaring and focusing, people discover a path through complex, difficult problems, which transforms them into fearless and effective changemakers. Collaboration and a bias towards action help blast through intricate situations, particularly those areas that do not have one right answer; Design Thinking helps people jump into ambiguous challenges with energy and excitement.”